Terms of Use

Last updated: 20 September 2026

1. Acceptance of Terms

By downloading, installing, or using the TeamTalk mobile application or website (together, the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you and TeamTalk Software Ltd ("TeamTalk", "we", "us", or "our"), a company incorporated in England and Wales.

2. The Service

TeamTalk is a sports team management platform that enables clubs and teams to communicate via channels and messaging, schedule and manage events (matches, training sessions, and more), publish squad selections and formations, record live match data, track player statistics and performance ratings, manage club memberships and roles, and request and collect payments between members and clubs (see Section 8).

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.

3. Eligibility

You must be at least 13 years old to use the Service. If you are between 13 and 17 years old, you confirm that you have obtained the consent of a parent or legal guardian to use the Service, and that your parent or guardian has agreed to these Terms on your behalf.

By using the Service, you represent and warrant that you meet these age requirements and that any information you provide is accurate and complete.

4. Accounts

You must create an account to access the core features of the Service. You are responsible for:

maintaining the confidentiality of your login credentials;
all activity that occurs under your account;
notifying us immediately at hello@teamtalk.com if you suspect unauthorised access to your account.

You may not create an account on behalf of another person without their authorisation, except where a club administrator creates a placeholder player profile for an unregistered club member using that feature.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Acceptable Use

You agree to use the Service only for its intended purposes and in compliance with all applicable laws. You must not:

post or transmit content that is unlawful, abusive, harassing, threatening, defamatory, obscene, or discriminatory;
impersonate any person or entity, or misrepresent your affiliation with any person or entity;
use the Service to send unsolicited commercial messages (spam);
attempt to gain unauthorised access to any part of the Service, other users' accounts, or our infrastructure;
reverse-engineer, decompile, or disassemble any part of the Service;
scrape, crawl, or use automated means to access or collect data from the Service without our written permission;
use the Service in a manner that could damage, disable, overburden, or impair our systems;
circumvent or interfere with security or access controls, including App Check attestation;
submit a payment request, dispute a charge, or provide payout bank details in bad faith or with fraudulent intent;
use the Service for any commercial purpose not expressly permitted by these Terms.

We may investigate and take appropriate action, including removing content, cancelling payment requests, and suspending accounts, in response to reported or detected violations.

6. User Content

6.1 Your Content

"User Content" means any text, images, data, or other material you submit to the Service, including messages, club and event details, match data, and profile information. You retain ownership of your User Content.

6.2 Licence to TeamTalk

By submitting User Content, you grant TeamTalk a non-exclusive, worldwide, royalty-free licence to store, reproduce, and process that content solely to the extent necessary to operate and provide the Service. We do not claim ownership of your content and will not use it for any other purpose.

6.3 Your Responsibility

You are solely responsible for the User Content you submit. You represent and warrant that you have all necessary rights to submit the content and that it does not infringe any third-party rights or violate any applicable law.

6.4 Content Removal

We reserve the right to remove any User Content that violates these Terms or that we reasonably consider to be harmful, offensive, or otherwise objectionable, without prior notice.

7. Subscriptions & Payments

7.1 Plans

TeamTalk offers free and paid subscription plans (Plus and Pro). Paid plans unlock additional features and remove advertising. Plan details, pricing, and feature comparisons are available within the app and on our website.

7.2 Trials

We may offer self-serve free trials for paid plans. A trial will not automatically convert to a paid subscription at the end of the trial period unless you opt in before that date.

7.3 Billing

Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). All fees are stated inclusive of applicable taxes unless otherwise indicated. Payments are processed by Stripe and are subject to Stripe's terms and conditions.

7.4 Cancellation & Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; you will retain access to paid features until that date. We do not provide pro-rata refunds for partial billing periods, except where required by applicable consumer protection law.

7.5 Price Changes

We may change subscription prices with at least 30 days' notice. Continued use of the paid Service after a price change takes effect constitutes acceptance of the new price.

8. Club, Channel & Event Payments

TeamTalk lets club and channel administrators request payments from members using the Service's built-in payments feature, processed by Stripe. This is separate from, and in addition to, the TeamTalk subscription plans described in Section 7.

8.1 Types of Request

A club or channel administrator with the relevant permissions may request:

Club fees — charged to some or all members of a club, for example membership dues;
Channel/team fees — charged to members of a specific channel, for example season subs;
Event fees — charged to players selected in an event's squad, for example match fees or pitch hire.

Administrators set the amount, currency, and, where relevant, per-member adjustments (for example a partial-attendance discount). We are not involved in setting these amounts and are not responsible for whether they accurately reflect the cost of a match, membership, or event.

8.2 Saved Payment Methods and Authorisation

To pay a request, you must save a card with Stripe. By saving a card, accepting an event fee, or otherwise confirming a payment request, you authorise TeamTalk to charge that card for the amount shown, including automatically, without further action from you, if you do not pay sooner or raise a dispute. Event fees are typically charged automatically around 24 hours after you accept them or after collection begins, unless you pay immediately ("Pay Now") or dispute the charge before then. We will notify you before any automatic charge is made.

8.3 Admin Fee

TeamTalk charges an admin fee on payments processed under this Section (currently 3% of the requested amount plus a small fixed fee, subject to change). Depending on the requester's settings, this fee is either added on top of the amount you pay, or deducted from the amount paid out to the club or channel. The fee breakdown is shown before you pay.

8.4 Payouts and Payout Accounts

Collected funds, minus the admin fee, are transferred to the receiving club or channel's connected Stripe account and paid out to the bank account nominated by that club or channel's administrators. Club and channel administrators are solely responsible for completing Stripe's identity verification process and for keeping their payout bank details accurate and up to date. TeamTalk is not liable for payouts that are delayed, withheld, or fail because verification is incomplete or bank details are inaccurate.

8.5 Disputes and Refunds

If you believe a charge was made in error, you may dispute it within the Service before it is finalised, providing a reason. The relevant club or channel administrator will review and either excuse the charge or reject the dispute. TeamTalk facilitates this process but is not a party to, and does not adjudicate, disagreements between members and clubs about whether a match, event, or membership benefit was actually provided — those disputes are between you and the relevant club or channel. Once a payment has been paid out to a club or channel, refunds are at that club or channel's discretion; TeamTalk cannot unilaterally reverse a completed payout.

8.6 Failed Payments

If a charge fails, we will notify you so you can update your payment method. Outstanding requests may be retried automatically or manually by an administrator, and unpaid requests may be subject to reminders until resolved, cancelled, or excluded by an administrator.

9. Intellectual Property

The Service, including its software, design, graphics, logos, and all content produced by TeamTalk, is owned by TeamTalk Software Ltd and is protected by copyright. Nothing in these Terms grants you any rights in our intellectual property other than the limited licence to use the Service as described herein.

10. Third-Party Services

The Service integrates with third-party services including Google Firebase, Google Maps, Google AdMob, and Stripe. Your use of those services is subject to their respective terms and privacy policies. We are not responsible for the practices or content of any third-party services.

Links to third-party websites or services are provided for convenience only and do not constitute an endorsement by TeamTalk.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

Statistics, performance ratings, and match data recorded through the Service are user-generated. TeamTalk makes no representations regarding their accuracy or completeness.

Payment requests, fee amounts, and payout bank details are set and managed by club and channel administrators, not TeamTalk. We make no representations about the accuracy of amounts requested or the timeliness of payouts beyond our obligations as a payment facilitator.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, TeamTalk Software Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or in connection with these Terms — including claims relating to payments processed under Section 8 — shall not exceed the greater of (a) the total fees paid by you to TeamTalk (excluding amounts paid to a club or channel that were passed through to their payout account) in the twelve months preceding the claim, or (b) £100.

If you are a consumer resident in the United Kingdom, you may have statutory rights that cannot be excluded or limited. Nothing in these Terms affects those rights.

13. Termination

You may delete your account at any time through the app's settings. Upon deletion, your profile and personal data will be removed in accordance with our Privacy Policy.

We may suspend or terminate your access to the Service immediately if we reasonably believe you have materially breached these Terms, or if we are required to do so by law. Where permitted, we will notify you of the reason.

Sections 6.2, 8, 9, 11, 12, and 14 survive any termination of these Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers may also bring proceedings in the courts of their country of residence within the United Kingdom.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the app or by email at least 14 days before the changes take effect. Continued use of the Service after that date constitutes your acceptance of the updated Terms. If you do not accept the changes, you must stop using the Service and may delete your account.

16. Contact Us

If you have any questions about these Terms, please contact:

TeamTalk Software Ltd
Email: hello@teamtalk.com
Website: teamtalk.gg